SQL Server support
Expert SQL Server support without the cost of a full-time DBA
Remote SQL Server DBA support from a UK team, arranged the way you actually need it: a one-off fix, a bank of hours, a monthly service or a specialist behind your own IT team.
Ways to work with us
Five ways to get SQL Server support
Most clients start with one and move to another as we get to know the environment.
-
When something specific needs sorting
Ad hoc support
You describe the problem, we agree the scope, investigate and fix it, and tell you what we found. Suitable for a slow report, a failing job, a configuration question or a second opinion before a change.
You get: a diagnosis, the fix or a clear recommendation, and a written summary of what was done.
-
When questions come up regularly
Retained hours
A block of specialist time used as needed across the month or quarter, for questions, reviews, small changes and investigations.
You get: a named arrangement with people who already know your servers, a running record of time used and what it was used for.
-
When SQL Server needs looking after continuously
Monthly support
Proactive monitoring and maintenance of your SQL Server estate to a written schedule, with investigation when something goes wrong.
You get:
- A maintenance schedule listing the servers, databases and activities covered
- Index and statistics maintenance and DBCC CHECKDB integrity checks
- Backup and transaction log monitoring and verification, including log growth and VLF counts
- SQL Agent job monitoring, with failed jobs investigated
- Server availability monitoring through a lightweight agent that only makes outbound connections
- Database growth and capacity monitoring
- A monthly health review with prioritised recommendations
- Help with SQL Server incidents
We’ll give you a fixed monthly price after a short conversation about the servers and databases involved.
-
When your IT team needs a specialist to call
Escalation support
Your team or managed service provider handles day-to-day operations and escalates SQL Server issues to us: performance incidents, failed restores, errors they haven’t seen before.
You get: a defined route for escalations, investigation by a SQL Server specialist and findings written for the team that raised it. Support for MSPs
-
When there’s a change to deliver
Project support
Scoped pieces of work with a start and an end: an upgrade, a migration, a new availability or recovery design, a performance programme or a security review.
You get: a plan with risks and rollback, the work itself, and documentation of what changed. Upgrades and migrations
Environments
Where your SQL Server runs
We support SQL Server on physical servers, on virtual machines, with hosting providers and in Azure, from long-unsupported versions still running line-of-business systems through to current releases.
All work is remote, through access your IT team controls. We keep a record of what we change and why, so your own team can always see the state of the environment.
Who it suits
Organisations that depend on SQL Server but don’t employ a DBA
- SMEs with business-critical systemsERP, finance, stock, CRM and line-of-business applications running on SQL Server.
- IT departments without a DBAStrong infrastructure skills, but SQL Server is one system among many. Support without a DBA
- Software companiesProducts that depend on SQL Server in customer environments. Support for software vendors
- Managed service providersNeeding a specialist behind the service desk. Support for MSPs
Next step
Need SQL Server expertise you can call on?
Tell us about the estate, who looks after it today and what keeps going wrong.