SQL Server support for MSPs
SQL Server expertise behind your IT team
Your clients run SQL Server and expect you to look after it. We give your engineers a specialist to escalate to, while you keep the client relationship.
How it works
Your client, your service, our SQL Server knowledge
- White-label or directWe work under your name, or alongside you as a named specialist – whichever suits each client.
- No client poachingWe don’t approach your clients or offer them services directly. The relationship stays yours.
- Escalation onlyYour service desk stays first line. We pick up SQL Server issues your team escalates.
- Findings written for youClear notes your engineers can act on and pass to the client in your own words.
What we take on
From a single incident to a retained arrangement
-
One-off incidents
A client’s database won’t come online, a restore has failed, storage has filled or a system has slowed to a crawl. Escalate it and we investigate. Emergency help
-
Retained support
An agreed arrangement across some or all of your clients’ SQL Server estates, so escalations reach people who already know the environments.
-
Performance
Diagnosis of slow line-of-business systems from wait statistics, execution plans and blocking, with evidence to settle whether it’s SQL Server, the application or the infrastructure. SQL Server performance
-
Backup and recovery
Reviewing SQL Server backups inside your wider backup service, restore testing and recovery plans that meet each client’s RPO and RTO. Backup and recovery
-
Migrations
The SQL Server part of server refreshes, hosting moves and Azure projects: assessment, compatibility testing, cutover and rollback. Upgrades and migrations
-
Health checks
Prioritised reviews of client instances, useful at onboarding when you take over an estate you didn’t build. SQL Server health check
Questions
Questions MSPs ask
Will you contact our clients directly?
Only if you ask us to. Under a white-label arrangement we work through your team and your tools, and your client may never know we were involved. Either way we don’t market to your clients.
How do escalations reach you?
By telephone or email to start with. For retained arrangements we agree the route with you, including who can raise issues and how access to client environments is granted.
Do we need a contract before the first incident?
No. Many MSPs start with a single escalation and put a retained arrangement in place once they’ve seen how we work.
Next step
Need a SQL Server escalation point?
Tell us about your clients’ SQL Server estates and how you’d like to work together.